- 8 June 2020, 10:09 in Customer Experience

How empathy, ahead of tech, will be the key driver of business recovery post-coronavirus

With organisations across the world beginning to show the first signs of emerging from the lockdown, the strategy to help business recovery is at the forefront of every decision maker's mind. For the first time in a while, businesses should step away from technology and replace it with empathy, and lean into an ongoing, rapid process of human insights gathered from customers. An ability to understand and adapt to evolving...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 7 March 2019, 06:00 in Compliance

GDPR compliance boosts business, study shows

Businesses that are embracing the EU’s General Data Protection Regulation (GDPR) enjoy increased efficiency and...


- 4 March 2019, 11:13 in GDPR

Misuse of children’s data attracts record fine in the US

US video-sharing app, TikTok, has been given a $5.7m (£4.3m) fine for failing to safeguard the privacy of children. The Federal Trade Commission...

- 18 February 2019, 06:00 in Compliance

Data protection in the Brexit landscape

Last week, European Data Protection Authorities and the European Data Protection Supervisor met in the European Data Protection Board to discuss a...

- 14 February 2019, 08:00 in Email Marketing

Unsolicited marketing: the right approach for e-billing in light of GDPR

In a recent study by consumer body Which?, several major retailers were potentially at risk for violations of data protection regulations by sending...

- 13 February 2019, 06:00 in Compliance

Company closure and 4-year ban for director after marketing regulation breach

A director of a lead generating service has been banned for four years after failing to ensure his company complied with text message regulations Lad...

- 8 February 2019, 06:00 in Compliance

The ‘security principle’ of GDPR and what organisations should be doing to avoid the penalties of non-compliance

Google recently hit the headlines when it was fined €50 million by France for violating GDPR. It’s not the only company struggling with...

- 5 February 2019, 06:00 in Compliance

Driving GDPR compliance from the inside out

GDPR compliance is a multidimensional challenge for nearly every enterprise. From a legal standpoint, it’s about having the right precautions...

- 22 January 2019, 06:00 in Compliance

Has GDPR made marketers more data conscious?

The introduction of the General Data Protection Regulation (GDPR) in May 2018 has undoubtedly disrupted inbound and digital marketing strategies....

- 27 December 2018, 07:00 in Digital Marketing

Cybersecurity in Europe is improving: Thank you GDPR?

After years of debate over whether to impose new cybersecurity regulations on companies, General Data Protection Regulation (GDPR) laws went into...

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