- 2 November 2017, 08:00 in Social Media

Complaining consumers target retailers through social media

Over a third (36%) of consumers would use social media to complain about a product or service. This compared favourably to 30% who would use an online complaints form; 18% who opted for visiting the store and just 14% who preferred the more traditional approach of a telephone call.

The survey also revealed that the primary use of social media for engagement was: ‘to make a complaint about a product or...

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- 27 September 2017, 09:30 in Social Media

Twitter Trials 280 Characters

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- 22 September 2017, 08:30 in Social Media

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- 20 September 2017, 08:30 in Social Media

Facebook on the Fringe as Teens Show Their ‘True Self’ on Instagram

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