- 20 July 2017, 07:30 in Customer Experience

How the UX Industry has Evolved Over the Past Decade

A decade is a long time in technology. The original iPhone’s launch back in 2007 was a seminal moment for the industry as a whole, particularly for user experience (UX), and the sector has changed and grown enormously over the 10 years since then. Seeing the success Apple had after putting the emphasis on UX, businesses have flocked to the concept. Nowadays UX is no longer a confusing acronym or...

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- 5 July 2017, 15:48 in Features

GDPR:Report Launched to Help Businesses Tackle New Data Privacy Laws

A new publication – GDPR:Report – has launched, providing the latest news, features and expert advice on the General Data Protection Regulation (GDPR).

- 26 July 2017, 08:00 in Data

How to get More Insight from Complex Voice of the Customer Data

The big data revolution has meant that there are nuggets of insight within customer data everywhere: CRM...



- 17 July 2017, 08:00 in Customer Experience

Augmented Intelligence Holds the Key to Superior Customer Moments

Today’s marketers are expected to operate in a digital world dominated by data. With new data sources becoming available almost daily, it may...

- 14 July 2017, 08:00 in Customer Experience

Customer Experience: Marketing's New Battleground

In an era of increased competition, smart brands are taking to a new battleground in a bid to win more customers. That battleground is customer...

- 4 July 2017, 08:00 in Customer Experience

Building Customer Engagement During Challenging Times

To say 2017 has been a year of unpredictability would be something of an understatement. With political twists and turns dominating the headlines...

- 30 June 2017, 08:30 in Customer Experience

Customer Experience vs Customer Engagement

Marketing is full of jargon and buzzwords, deployed with alarming regularity from boardrooms to breakfast meetings. From bounce rates to personas,...

- 29 June 2017, 08:30 in Customer Experience

SMEs Putting Customer Experience at Risk

2017 has been dubbed the year of the customer, yet it seems that not all businesses are providing customers with the experience that is fitting of...

- 29 June 2017, 08:00 in Customer Experience

What are the Hallmarks of a Good Retailer-Customer Relationship?

The relationship between a retailer and its customers has gone through a powershift, and it’s the latter who now have the upper hand. Gone are...

- 5 June 2017, 09:00 in Customer Experience

C-Suite Ranks Customer Experience Above Sales and Marketing

Board-level executives in the UK and US see customer experience as a higher priority than sales and marketing in 2017, according to a new report....

- 16 May 2017, 08:30 in Customer Experience

Disconnected Experiences Put Customer Loyalty at Risk

Customer loyalty is being damaged by organisations that are unable to provide seamless experiences across channels and timely access to information,...

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