- 23 August 2016, 07:30 in Customer Experience

Checking out the checkout

In today’s highly competitive retail environment it’s become easier than ever for shoppers to vote with their feet, or more likely the click of a mouse. As the Internet has reduced the barrier to entry, there are now more brands than ever vying for business. And with so many options and different ways to make a purchase, it’s no surprise that many consumer decisions come down to a combination of...

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