- 2 January 2020, 09:03 in Social Media

4 Reasons Why Social Media Customer Service is Essential for Ecommerce Businesses

Imagine buying a box of cereal from the grocery store. When you get home, you discover that somebody else has already opened the bag inside. Gross, right? You bring the cereal back, ask a customer service representative to exchange it—and you’re all set.

Ecommerce businesses can’t offer that same face-to-face resolution process, but people still expect a seamless customer experience. Providing customer support through your ecommerce website, phone, and email is...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 2 July 2019, 09:15 in Social Media

Phoney militia chief’s Facebook page used in malware campaign

Tens of thousands of Facebook users have been lured into divulging their personal details to...


- 1 July 2019, 09:00 in Social Media

Phishing campaign targets Instagram users

Hackers are stealing Instagram credentials through a campaign promising users a verification badge. Reported by Luke Leal, a security analyst at...

- 24 June 2019, 08:00 in Social Media

Data breaches have reduced Facebook usage, research says

We’re liking and sharing less than we used to on the famous social network, with both actions down by almost 20%, new data has found. While...

- 18 June 2019, 10:00 in Social Media

Instagram improve recovery steps for victims of hacking

Whether it’s being locked out of your social media account or losing swathes of personal data, hacking can cause innumerable problems for its...

- 28 May 2019, 09:00 in Social Media

Snapchat: spying allegations are “wholly inaccurate”

Multiple employees have said to be allegedly abusing their access to private user data, Motherboard reveals. According to two former employees,...

- 22 May 2019, 09:15 in Social Media

Millions of Instagram influencer account details exposed online

The photo-sharing platform is questioning how the contact details of nearly 50 million of its users came to be stored on an unprotected web database....

- 15 May 2019, 09:00 in Social Media

Twitter bug accidentally discloses users’ location data

Twitter announced in a blog post that its platform was affecting the privacy of some of its iOS app’s users. “We have discovered that we...

- 7 May 2019, 09:30 in Social Media

Facebook comes under fire at IAPP Summit 2019

Speaking at the International Association of Privacy Professionals’ (IAPP) Global Privacy Summit in Washington DC this week, Facebook came in...

- 2 May 2019, 10:00 in Social Media

The Future Is Private

At Facebook’s annual developer conference, F8 Mark Zuckerberg stood in front of a large screen in front of 5,000 developers and...

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