- 13 October 2016, 10:30 in Customer Experience

A Full-Proof Formula for Best Customer Satisfaction Results

If you think coming up with the perfect strategy for a successful business is enough to break through the overcrowded wannabe best business owners, think twice! Even if your product has so much more advantages than the ones of your direct competitors, that’s never enough. You also have to pay attention to your customer service department even more than you want to focus on your creation: the product. Because without...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 13 October 2016, 09:30 in Customer Experience

How to use Logo Design to Enhance User Experience

The way we interact with brands is changing, and in turn, logo design has had...


- 12 October 2016, 10:15 in Customer Experience

Twitter Shares are Haemorrhaging, but it’s Good for Customer Service

Question: what is crashing even faster than the pound? Answer: Twitter’s share price. But a new report may point to how the company can start...

- 10 October 2016, 08:00 in Customer Experience

How Retailers Can Improve Performance

There will always be customers who buy the latest product from a brand as it becomes available, whether it is the latest Harry Potter book, iPhone or...

- 6 October 2016, 10:30 in Customer Experience

Building Brand Affinity in the Digital Age

Today’s retail landscape is faster-paced than ever before due to technological innovation. Marketing struggles to stay ahead of this...

- 6 October 2016, 09:30 in Customer Experience

Christmas Campaign? Add a Shot of RUM

As we head into the autumn season, digital marketers need to check that their websites are ready for everything that the next three months will throw...

- 5 October 2016, 09:30 in Customer Experience

European Websites Missing the Mark in China

The vast majority of European brand websites are delivering a poor user experience for Chinese users, according to a new report by content delvery...

- 4 October 2016, 10:00 in Customer Experience

Are you Delivering the Digital Experience you Would Want, as a Customer?

A digital customer experience can be incredible or incredibly frustrating. Business leaders know this to be true, although they may not be sure what...

- 4 October 2016, 08:00 in Customer Experience

How to Improve Your CRM Strategy with NPS

Loyal customers are the backbone of any company, and vital to its long-term growth. They act as a brand’s natural promoters, helping it to win...

- 3 October 2016, 10:30 in Customer Experience

Gamification: Why Banks Should play Harder

The concept of gamification – the use of gaming psychology to influence consumer behaviour – has been around for a while. Gamification is...

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