- 24 November 2016, 09:30 in Customer Experience

Raise your Expectations of the B2B Digital Customer Experience

Digital customer experience is one of the big topics in the B2B space at the moment. And while many businesses are investing heavily in customer experience by appointing CXOs, a lingering belief that B2B lags B2C in this issue is holding many organisations back.

A quick glance at any jobs website will reveal a whole host of job titles that didn’t exist ten or even five years ago. One we see...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 21 November 2016, 09:30 in Customer Experience

Don’t get Dumped by Your Customers: Creating True Devotion by Learning From Real-Life Relationships

Retailers today recognise that if customers have a meaningful (and positive) relationship with your brand,...


- 21 November 2016, 09:00 in Customer Experience

Debunking the B.S. Arguments Questioning Customer Lifetime Value

As marketers, we can sometimes be our own worst enemies. We’ll turn meaningful phrases into meaningless buzzwords, procure the latest shiniest...

- 14 November 2016, 08:00 in Customer Experience

Speaking the Same Language as Your Customer in 2017

Trends are born when a changing environment creates opportunities to facilitate an unchanging human need. Eventually what starts as a trend becomes...

- 11 November 2016, 08:30 in Customer Experience

Integrated Live: Live Chat - Is it Worth the Hype?

Having first launched in 2002, Live Chat is an online customer service software used on websites and online applications to allow users to get live...

- 8 November 2016, 10:30 in Customer Experience

Sink or Soar: Managing Customer Experience During Peak Season

Busy shopping days are never short on drama, but are organizations really ready for them? Black Friday door-busters and Cyber-Monday deals succeed in...

- 7 November 2016, 10:00 in Customer Experience

3 Steps for Successful Omnichannel Customer Care

All too often when a business lets down a customer, it creates further problems for itself by failing to rectify the problem through its customer...

- 4 November 2016, 10:00 in Customer Experience

Winning Ways: What Can Businesses Learn From the World of Sport?

Over the last few months we’ve been spoiled by a bumper season of sport. From the Olympics and Paralympics, to the Euros and the Ryder Cup,...

- 3 November 2016, 10:30 in Customer Experience

Dawn of the Chatbots, or a Return to Human Interaction?

As the Chatbot revolution takes hold, will human customer service jobs be put at risk? Not if brands still trust in the authentic human voice. Next...

- 3 November 2016, 09:00 in Customer Experience

The Not so Scary Lessons From Halloween

While the last quarter of the year is the most important for many retailers, for those seasonal retailers who cater to Halloween consumers, it was...

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