- 30 January 2015, 12:00 in Customer Experience

Imagining a Connected and Informed Retail Future

The retail landscape is evolving at an exponential rate and retailers are under constant pressure to adopt the right approach for targeting and communicating with their customer base. It is evident that online spending is becoming more prolific, with e-commerce deemed to be the fastest growing retail market in Europe*, with total combined sales for 2014 expected to reach £111.2 billion. Similarly, 17.6 per cent of these online retail sales...

Keep Reading...


- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 28 January 2015, 15:00 in Customer Experience

Big Data in a Mobile World - Shop Floor Decision Making

Retailers are embracing every aspect of technology innovation in the drive to engage customers in...


- 28 January 2015, 12:00 in Customer Experience

Curb the Complaints to Keep Customers Coming Back for More

With the euphoria of Christmas long gone and Blue Monday adding to the winter woes, annual price rises and the dreaded credit card statement all make...

- 27 January 2015, 17:00 in Customer Experience

Connecting the Dots Across the Entire Customer Journey

With so many different ways to communicate with customers, companies have to work harder and smarter to build and maintain strong relationships. And...

- 23 January 2015, 12:00 in Customer Experience

Understanding the Connected Customer

There’s a new breed of shopper. They’re on the high street, at home, at work – in fact, they’re everywhere. But what makes...

- 20 January 2015, 08:00 in Customer Experience

How can Retailers get more Personal with their Customers?

Today’s customers are no longer looking to build a relationship with a brand; they are choosing when and how to interact, turning traditional...

- 16 January 2015, 15:00 in Customer Experience

IT Systems that Meet and Exceed Customer Expectations

IT systems enable businesses to offer new products and better services, but are also behind some of the irritating aspects of customers’...

- 12 January 2015, 17:00 in Customer Experience

CRM and The Future of Customer Communications

To understand where CRM is moving to and where innovation is going to come from in 2015 we must first understand where the discipline currently sits....

- 12 January 2015, 15:00 in Customer Experience

Let’s Get Personal

Most people have experienced the jarring sensation that a website has no idea who they are or what they are looking for, when it suggests content or...

- 6 January 2015, 08:00 in Customer Experience

Can you Afford Not to Localise?

The world today is more open and connected than it has ever been. The global economy delivers a wealth of opportunities even for relatively small...

← Older Newer →


© Digital Marketing Magazine 2018 | Privacy Policy | Twitter | YouTube

Amplified Business Content is a limited company registered in England and Wales.
Registered Number: 07953063
Registered Office: 9-11 Castle Street, Cardiff, Wales, CF10 1BS