- 8 June 2020, 10:09 in Customer Experience

How empathy, ahead of tech, will be the key driver of business recovery post-coronavirus

With organisations across the world beginning to show the first signs of emerging from the lockdown, the strategy to help business recovery is at the forefront of every decision maker's mind. For the first time in a while, businesses should step away from technology and replace it with empathy, and lean into an ongoing, rapid process of human insights gathered from customers. An ability to understand and adapt to evolving...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 10 December 2018, 13:20 in Adtech

The focus on marketing data in a post-GDPR world

Rather than increasing, there’s been a surprising drop in the proportion of companies citing list...


- 4 December 2018, 13:26 in Compliance

Tired of GDPR? This is why you can’t afford to be

If you are self-employed or run a small business, you’ve probably lost count of the number of e-mails you’ve received about the General...

- 29 November 2018, 08:00 in Compliance

How to make your security monitoring and data discovery processes GDPR-Compliant

Thanks to the GDPR, the attention of organisations everywhere seems to be focused on the personally identifiable information (PII) that they collect,...

- 25 October 2018, 07:30 in Social Media

ICO issues maximum £500,000 fine to Facebook for failing to protect users’ personal information

The Information Commissioner’s Office (ICO) has fined Facebook £500,000 for serious breaches of data protection law. In July, the ICO...

- 18 October 2018, 08:36 in Social Media

Facebook data breach affected 3 million users in Europe

The data breach suffered by Facebook is now thought to have compromised the personal details of 3m of the social network’s users in Europe, the...

- 17 October 2018, 09:00 in Trust

Q&A with Simon Loopuit, CEO of trust-hub

Simon Loopuit heads trust-hub, a software firm specialising in personal data management technology that protects customers and employees alike. Ahead...

- 16 October 2018, 08:30 in Social Media

Twitter’s turn to fall under GDPR scrutiny

Ireland’s Data Protection Commission (DPC) are looking into the extent of Twitter’s compliance with the General Data Protection...

- 12 October 2018, 08:30 in Social Media

Social Media poses biggest data breach threat

Following the amount of airtime devoted to scandals from Facebook / Cambridge Analytica to Google+, it may come as no surprise that social media...

- 12 September 2018, 08:45 in Trust

Building consumer trust and overcoming privacy barriers with on-device AI

New data and privacy legislation is helping to protect and give consumers what they want: less irrelevant marketing junk. However, with less access...

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