- 8 June 2020, 10:09 in Customer Experience

How empathy, ahead of tech, will be the key driver of business recovery post-coronavirus

With organisations across the world beginning to show the first signs of emerging from the lockdown, the strategy to help business recovery is at the forefront of every decision maker's mind. For the first time in a while, businesses should step away from technology and replace it with empathy, and lean into an ongoing, rapid process of human insights gathered from customers. An ability to understand and adapt to evolving...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 8 January 2018, 09:00 in GDPR

Attend the GDPR Conference Europe: Roadmap for Sales & Marketing

Marketing and sales departments will be greatly impacted by the new General Data Protection Regulation...


- 5 January 2018, 10:07 in GDPR

Social media and GDPR

The prevalence of social media in both our out-of-work and professional lives might have made the 21st century a data free-for-all, but things are...

- 2 January 2018, 11:11 in GDPR

Workplace technology: Data and devices in the age of GDPR

GDPR is a watershed moment for data protection; it leaves very little room for interpretation and has plugged the gaps created by new technologies in...

- 1 January 2018, 09:00 in GDPR

GDPR and HR, the lawful processing of data is complex, but essential

Many companies may be forced to not only change the way they process data, but under GDPR regulation they may even have to re-think some of the core...

- 31 December 2017, 09:00 in GDPR

The digital single market – e-privacy regulation and GDPR

The changes to be introduced by the European Commission’s “Digital Single Market Strategy” of 2015, aims to increase trust in and...

- 30 December 2017, 09:00 in GDPR

Putting data management at the heart of GDPR preparation

Big data is fast becoming the driving force behind many business strategies today. However, given that most sectors are purely based on personal...

- 29 December 2017, 09:00 in GDPR

What charities need to know about the GDPR

Whether it’s details of their donors, supporters, service users, partners or employees, most charities will collect and store large amounts of...

- 28 December 2017, 09:00 in GDPR

A spotlight on privacy – GDPR for marketers

The date is set, and the countdown has well and truly begun: now, as marketers ready themselves for the enforcement of GDPR, thoughts inevitably turn...

- 27 December 2017, 09:00 in GDPR

10 ways cybersecurity will evolve in the next five years

Looking back just 10 years, the cyber threat landscape is almost unrecognisable. Back then most IT security threats were unsophisticated malware...

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