Only 79% of permissioned email marketing messages reached consumers’ inboxes, according to a recent study by Return Path. The rest were delivered to spam folders or weren’t delivered at all. This represents a decline over 2014 when 83% of commercial email reached the inbox worldwide.
Email marketers in the US fared even worse than the global average, reaching their subscribers’ inboxes only 76% of the time. Only one country included in the study, Brazil, represented a more difficult email marketing challenge, with 74% of messages reaching Brazilian consumers inboxes. Globally a number of highly email-dependent industries bucked the poor inbox placement trend this year: messages from brands in the apparel (92%), food and beverage (93%), hospitality (87%), and travel (85%) sectors reached consumers more reliably than others. Meanwhile messages from media and entertainment (73%) and telecommunications (74%) senders were less likely to reach their targets.
“The inbox is becoming harder to reach partly because mailbox providers are applying increasingly sophisticated algorithms to understand what content their users truly value,” said Return Path President George Bilbrey. “As signals from individual subscribers play a bigger role in determining whose messages they see in their inboxes, email marketers that maintain their ability to consistently reach audiences will be distinguished by two critical, data-driven skills. The winners will analyse subscriber engagement to develop email programs that consumers genuinely care about, and they will rely on reputation and deliverability data to see their email performance as mailbox providers see it, and take fast action to correct downward trends."
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