- 8 June 2020, 10:09 in Customer Experience

How empathy, ahead of tech, will be the key driver of business recovery post-coronavirus

With organisations across the world beginning to show the first signs of emerging from the lockdown, the strategy to help business recovery is at the forefront of every decision maker's mind. For the first time in a while, businesses should step away from technology and replace it with empathy, and lean into an ongoing, rapid process of human insights gathered from customers. An ability to understand and adapt to evolving...

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- 15 June 2020, 08:00 in Customer Experience

5G will advance all of society as we know it

“2020 is the year of 5G.” How many times have we heard that phrase, or...

- 2 May 2019, 10:00 in Social Media

The Future Is Private

At Facebook’s annual developer conference, F8 Mark Zuckerberg stood in front of a large screen...

- 1 May 2019, 09:00 in Mobile

Apple denies pulling parental controls to gain competitive foothold

Apple says it took the decision to remove a number of parental control apps from its store due to concerns about security and privacy, reports...

- 30 April 2019, 09:00 in Compliance

Security and compliance is a digital transformation priority

Results of a new survey conducted by ComputerWeekly.com illustrate how security and compliance has become a priority for European businesses as they...

- 26 April 2019, 09:30 in Social Media

Data privacy investigations could cost Facebook up to $5bn

Reports reveal Facebook intends to portion off £2.3bn ($3bn) in anticipation of a probe conducted by US authorities into data protection...

- 25 April 2019, 09:45 in Adtech

Euro-based brands shift programmatic ad purchasing in-house to adopt to GDPR

Out of all surveyed brands in the UK, Spain, Italy, Germany and France that purchase adverts programmatically, a staggering 86% now host the function...

- 24 April 2019, 08:00 in Social Media

Did Facebook use data to make money and gain competitive edge?

Documents have emerged that suggest Facebook CEO Mark Zuckerberg spoke with the social network’s senior executives about harnessing user data...

- 23 April 2019, 09:30 in Compliance

Millions still rely on simplest passwords, study finds

New research suggests that millions of us are still taking the lazy option when it comes to creating a password to accompany user log-in details....

- 18 April 2019, 09:00 in Social Media

New York launches privacy survey to improve state regulations

On Tuesday, New York State (NYS) customer protection officials launched a data privacy consumer survey to give New Yorkers the chance to give their opinion on current data privacy issues and to influence future policies.

- 17 April 2019, 08:45 in Offline

ICO fines funeral plan firm for unlawful marketing calls

The Information Commissioner’s Office (ICO) wants people to support their elderly relatives or neighbours if they are receiving nuisance...

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